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IT Support

Our IT support team provides dependable solutions to ensure your business remains connected and secure.
Services include

Level 1 Helpdesk Support

Basic troubleshooting for hardware, software, and network issues.

Details

Level 2 Helpdesk Support

Advanced problem-solving, system configuration, and technical diagnostics
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Network Setup and Maintenance

Secure and efficient network installation and ongoing support.

Details

Cybersecurity Solutions

Protection against cyber threats with proactive monitoring and defence strategies.
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Data Backup and Recovery

Reliable backup solutions to ensure business continuity.

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From day-to-day IT troubleshooting to long-term planning,
we’ve got you covered.

Get Started Today!

Level 1 Helpdesk Support

Troubleshooting Basic Issues

Providing immediate resolution for everyday IT problems such as connectivity issues, software glitches, and hardware malfunctions

User Assistance

Helping users with account setups, password resets, and software guidance.

o Efficient Ticket Management

Ensuring all issues are logged, prioritised, and resolved promptly.

Level 2 Helpdesk Support

Advanced Diagnostics

Solving complex IT problems that require deeper technical expertise, such as server issues and advanced configurations.

System Configuration

Setting up and optimising operating systems, applications, and network environments.

Escalation Management

Collaborating with Level 3 support or external vendors when necessary.

Cybersecurity Solutions

Threat Monitoring and Response

Identifying and mitigating potential security risks before they escalate.

Vulnerability Assessments

Conducting penetration testing to expose weaknesses in your systems.

Policy Development

Establishing comprehensive cybersecurity protocols to safeguard your data.

Data Backup and Recovery

Reliable Backup Solutions

Minimising data loss risk with automated and reliable backups.

Disaster Recovery Planning

Creating robust strategies to ensure business continuity during IT failures.

Regular Testing

Validating the integrity of backups to guarantee operational readiness.

Network Setup and Maintenance

Customised Network Design

Tailoring solutions for businesses of all sizes, focusing on scalability and security.

Network Installation

Ensuring seamless setup and integration of hardware and software components.

Ongoing Monitoring

Proactively maintaining network health to ensure uninterrupted operation

FAQs for IT Support

Level 1 resolves everyday issues (e.g., password resets), while Level 2 handles advanced,
technical problems that require in-depth analysis.

We employ a multi-layered security approach, including firewalls, antivirus software, and
regular system audits, to protect against potential threats.

Yes, our team is equipped to deliver both remote and on-site support, ensuring flexibility and
prompt response to your IT needs.

At Sparkling Solutions, we specialise in providing tailored solutions for Energy efficiency, IT support, and facility management. With a commitment to quality and sustainability, we help businesses optimise their operations and achieve their goals.

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